This policy applies to every paid service on Artells Media, operated by Individual Entrepreneur Marina Abramova, Varkhani, 7th Street N7, Adigeni Municipality, Georgia (Identification No. 322783653). It works together with our Terms & Conditions and never limits rights your local law gives you.
1. The 14-day withdrawal right
If you are a consumer — in Georgia, the EU/EEA, the UK, or anywhere your law grants a withdrawal right — you may cancel a paid order within 14 calendar days of placing it, without giving a reason. Write to team@artellsmedia.com from the email on your account. We refund within 14 days of receiving your notice, to the original payment method.
2. When the right ends early
For services performed immediately at your request, the withdrawal right ends when performance is complete — and you acknowledge this at the moment of purchase:
- Extra slots (contest entries, feed uploads, extra submissions): refundable while unused; once the slot is used, the service is fully performed and non-refundable.
- Confirmation documents (publication letter, award certificate): digital content — once the document is generated and available in your account, the withdrawal right lapses.
- Portfolio review: cancellable free of charge until we begin; once the written review is delivered, the service is fully performed.
- PRO membership: within the first 14 days you may withdraw and receive a refund minus the value of the period already used (pro-rata). After 14 days a started period is non-refundable; cancelling auto-renewal keeps PRO active until the paid period ends.
3. "Refunded if rejected" options
Paid placements marked "Refunded if rejected" (covers and similar): if the editors decline your series, the payment is refunded in full within 10 business days. Options marked "non-refundable if declined" (extra review slots) pay for the review itself and are not returned on a decline — this is stated before purchase and never influences the editorial decision.
4. How to request a refund
Email team@artellsmedia.com with your order and account email. We answer within 3 business days and pay approved refunds within 14 days. If a payment was made by bank transfer, the refund goes to the same account.
5. Chargebacks and promo codes
Please contact us before opening a bank dispute — almost everything resolves faster directly. Discounts and promo codes reduce the refundable amount to what you actually paid.